Changes to prescribing at this surgery 

Appointments at MHMC

List holder GP appointments will open up 3 days in advance (60% will open for early booking up to 4 weeks in advance).

Salaried GP appointments will open up 2 days in advance (20% will open for early booking up to 4 weeks in advance).

Registrar GP appointments will open up 1 day in advance.

Urgent (Same Day) Appointments

Please contact us as soon as possible after 8:00am if you have a problem requiring urgent medical attention.

At MHMC we offer a urgent minor illness service each day 8:30am to 12:00pm and 1:30pm to 5:30pm. This service, which is by appointment only, is operated by specially trained nurses, supported by a GP.

Nurses take telephone calls for routine queries. If you need to book a telephone appointment with a specialist nurse you will be given a time to ring back.

Routine (Non-Urgent) Appointments

If you require an appointment with a doctor or nurse you may call in to the practice or contact us by telephone to book your appointment (01858 464242). Patient Access - enables appointments to be made via the internet.  In order to have access to this you will need to register.  Call in person to reception with a form of photo identification (passport, driver's licence).

You will see your own doctor wherever possible, so that you receive the best continuity of care. If your doctor is away on leave, you will be offered an appointment with another doctor.

Doctors take telephone calls for routine enquiries. These calls are taken between consultations and therefore must be kept brief. If you need to book a telephone appointment with your doctor you will be given a time to ring back.

If you require an appointment with a nurse, please contact the practice either in person or by telephone.

All blood tests and urine samples must have been requested by a doctor or nurse from the practice.

Appointments at HBS

Urgent (Same Day) Appointments

Please contact us as soon as possible after 8.00am if you have a problem requiring urgent medical attention (01858 880522).

Appointments, subject to demand, may be available with your registered GP or other GPs in the Practice. In some instances, you may be offered a telephone consultation with a GP instead of attending the Practice in person.

We also offer a minor injuries service, based at the nearby Market Harborough District Hospital (known as the Cottage Hospital), Monday to Friday (8.30am to 5.00pm). This is a Nurse-led, walk-in service, where you do not need to make a prior appointment.  Examples of conditions that may be appropriate for this service are stprains and strains, minor burns and scalds, minor head injuries, insect and animal bites, minor eye injuries, minor injuries to the back and shoulder.  Dependent on the demand for the service, you may have to wait before you are seen.

Our reception staff will be able to provide you with more information about the above options and which one may be more suitable for you.

Routine (Non-Urgent) Appointments

If you require an appointment with a doctor or nurse you may call in to the practice or contact us by telephone to book your appointment (01858 880522). Patient Access - enables appointments to be made via the internet.  In order to have access to this you will need to register.  Call in person to reception with a form of photo identification (passport, driver's licence).

Chaperone

All patients are entitled to have a chaperone present for any consultation, examination or procedure with a healthcare professional where they feel that one is required. The chaperone can be a friend or a relative. On occasions, you may prefer to have a formal chaperone present, for example a trained member of staff (usually a nurse or health care assistant).

Wherever possible we would ask that you make this request when you book your appointment so that arrangements can be made in advance.  Where this is not possible, we will endeavour to provide a formal chaperone at the time of request.

The healthcare professional may also request a chaperone to be present for certain consultations, and this will be in accordance with our chaperone policy.

If you would like to see a copy of our chaperone policy or have any questions or comments please contact any member of our staff.

Home Visits

It is better to be seen at the practice where we have appropriate examination and treatment facilities, and where you can be seen more quickly.

However, if you are too ill or frail to come in, please contact us before 10:00am to request a home visit. You will be asked for brief details of your problem so that urgent cases may be seen first. Your doctor may contact you by phone before visiting.

Please contact us before 10.00 to request a home visit.

Minor Injuries or Suspected Fractures

For minor injuries or suspected fractures please attend the Minor Injuries Unit, which is located in Market Harborough District Hospital (Telephone Number: 01858 438178) across the road from the Medical Centre, from 8.30am to 5pm, Monday to Friday, 9am - 7pm Weekends and Bank Holidays.

Click here for more information about Minor Injuries Unit

The X-ray Department is open Monday to Friday 9.00pm to 4.30pm.

Cancelling Appointments

GP and nurse appointments are in short supply. Please remember to attend an appointment or cancel it as soon as you know you cannot attend or no longer require it. Even appointments cancelled at short notice can be used to benefit other patients and keep waiting times down. 

We have a dedicated Text cancellation number: 07826 699487 - please text your details and we will cancel the requested appointment.

Missed Appointments

Due to the number of patients failing to attend for their appointment this may mean that you may not be able to see the doctor on the day that you wish to.  In an attempt to try and resolve this the practice has developed the following policy:

If you fail to attend appointments without informing us we may write to you asking if there are any specific problems preventing you from letting us know.

If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative GP practice.

Test Results

Please Contact: the practice between 2:00pm and 5:00pm for Results.

When your doctor or nurse arranges or takes a blood test or other investigation, they will tell you when the result should be available. It is important to contact us for the result of your tests so that any abnormal tests can be dealt with quickly and appropriately.

The receptionist will give you the doctor or nurse’s message.