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Noticeboard

Free Home Delivery of Medicines.

If you are unable to collect your medicines from

the dispensary we may be able to deliver them straight to your door at no extra charge (terms and conditions apply). Please speak to the dispensary team.

New Urgent Care Services

For non-life threatening minor injuries or illnesses that need treatment on the day visit the Cottage Hospital, our staff will be happy to help! Walk-in, call the surgery or MIU direct 01858 438178 for your appointment slot.

 

Screening Services

Public Health England has been established to protect and improve the nation's health and wellbeing and to reduce inequalities; don’t miss out ask your doctor if in doubt!

There are three NHS cancer screening programmes; Breast Screening, Cervical Screening and Bowel Cancer Screening Programme.Bowel Cancer Screening Information

Changes to prescribing at this surgery 

We are promoting the use of over the counter medication for selfcare as an alternative to prescribing by your GP. This is because they are available to buy in pharmacies and supermarkets at a much lower cost. Please do not be offended if we ask you to buy these medicines. There are exemptions to these changes - for more information please visit  NHS East Leicestershire and Rutland Clinical Commissioning Group : eastleicestershireandrutlandccg.nhs.uk

The medications include:    Cough mixtures, Coldsore treatment, Colic drops, Paracetamol and Ibuprofen for simple short term conditions, Antifungal nail treatment, Antacids for indigestion, Antihistamines for hayfever, Medicated shampoo, Sunscreen, Mouthwash and mouth ulcer treatment,Creams, gels and rubs for muscular discomfort, Travel vaccinations, Herbal remedies

It costs the NHS approximately three times more to prescribe these medicines than it does to buy them over the counter.

This is your NHS - please use it wisely.

Patient Comments Leaflet & Complaints

pad_and_penWe endeavour to provide the best possible service to all our patients and to always treat you with courtesy and respect. In return we ask that you treat our services and staff with equal courtesy and respect. We have adopted the NHS Zero Tolerance Policy, which means that we will not accept verbal or physical abuse towards any member of the practice team.

We are also keen to improve our services and welcome your views, both good and bad! Comments and suggestions can be made using our suggestion forms, which are available from Reception. You may occasionally be asked to complete a patient satisfaction survey questionnaire. These are used to help us improve our services, and your contribution would be greatly appreciated.

If you feel our services have failed to meet your needs, please let us know. Informal concerns can be raised with the relevant department manager. Formal complaints should be put in writing and addressed to the Practice Manager. Your complaints will be dealt with promptly, sensitively and confidentially, using our approved Practice Based Complaints Procedure. Comments and complaints can be passed to us by filling in this form. Patient Leaflet. We are also happy for patients to contact us by telephone if you would prefer to discuss any issues over the phone.

The ELR CCG provide an advisory service called the Patient Information and Liaison Service (PILS). The PILS manager, contact: 08081 788 337, Email: pils@uhl-tr.nhs.uk, is available to find the answers to questions you have about locally provided healthcare services. This could include advising you of where services are available or helping you raise a concern or complaint.


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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